There are many reasons why communication is ineffective and unsuccessful. These failures are due to communication failures that occur at any stage of the communication process. Obstacles can make information misleading, which can waste time and money through confusion and misunderstanding. Effective communication involves overcoming these obstacles and delivering a flawless and concise message
moet gereeld probeer om hulle impak te verstaan and trying to give its impact properly, technologists should try to give feedback by giving regular feedback.
Facing obstacles
.
Use simple, understandable words Complexity can cause confusion
. Always be prepared in advance when speaking another language
. Always give or receive feedback to ensure effective communication
. Watch out for the clue
. Listen, listen, listen
.
Test your understanding
. Sharing thoughts and opinions
Effective communication exercises:
Active listening
Listening is one of the most important skills a person can have
Step 1: Focus focus on what the other person is talking about, not the noise or other external distractions
Step 2: Get to know their emotions and you will do well. Is the speaker angry, happy, or just curious?
Step 3: When the speaker says or says something, don’t break the chain of thought
Step 4: Don’t prevent the speaker from finishing the sentence. Let them say
only after completing step 5: It’s okay if you don’t understand at first. Request for repetition of information.
Step 6: Practice makes perfect Listen carefully, concentrate and ignore other noises Listen more and talk if necessary
Active listening takes a lot of focus and determination. Old habits are hard to break, and if your listening habits are bad, you need to break them. Begin to consciously listen and encourage yourself. frequently that your goal is to hear truly what the other person is saying
Grooming and Hygiene
Unit Objectives
By the end of this unit you will be able to maintain
4
hygiene and
cleanliness
.
3. Maintain positive body language Speak in white
4 Do more than don’t.
5. Learn about good eating habits and their effects on health.
6. Avoid bad things like gutkha and alcohol.
7. Know about AIDS and its prevention.
Grooming
Grooming is the art of keeping body and mind clean 11 It is very important for everyone to take care of their own hygiene and cleanliness. Thus, not only will one look good, but one will also feel healthy, so it is essential to take care of one’s appearance. As soon as you enter the store/department, you must dress uniformly to company standards and groom yourself according to service etiquette. for teeth, nails and skin.
Appearance
. The front line staff/team are the brand ambassadors of the company as the face is to the body. This team welcomes and assists customers who visit the store. So expect them to present a neat and clean look.
. Appropriate clothing must be maintained in the store, even during working hours. They must wear a uniform (including shirt, trousers, shoes and socks) which must be clean and pressed
. We need to make sure there are no stains, broken buttons or loose threads on the uniform.
You need to clean and shine your shoes frequently.
Sandals/slippers/trainers and white socks are not permitted while on duty.
. Fingernails must be cut cleanly.
. Hair must be carefully combed before service.
For female members, if the hair is longer than shoulder length, it should be tied back. ID must be presented on duty as accountability is important to customers.
Specific Uniform Guidelines
Sr. No. Men Only Women Only
1 Required uniforms must be clean and waxed.
Women with long hair should tie it up with a rubber band or bobby pins and keep it loose. She needs a lot of oil in her hair.
2 Shoes must be clean and polished.
They should avoid shiny nail polish and long fingernails as this can distract customers or damage merchandise on display.
3 Hair should be kept short, clean and neat.
Simple, non-flashy jewelry should be worn.
4 A person must have a clean-shaven appearance. Dangle earrings, loud anklets and bracelets should not be worn on the floor
5 Beards, if any, should be trimmed and neatly trimmed. Only very light make-up (only very light shades of lipstick)
6 Nails should be trimmed carefully or trimmed regularly. Any type of
earrings and bracelets should not be worn on the floor during working hours.
Installation
. Staff should be in close contact with all men as they will hand over goods or contact customers on
. Avoid biting the floor
. Control body odor and bad breath as this can offend customers.
.
Maintain an upright and upright posture in the workshop
. Lying on your stomach with your hands in your pockets and your hands on your hips is rude to customers and should therefore be avoided
It only takes a few seconds for people rate someone when they first meet them. Another way to create opinion based on appearance, body language, demeanor and the way a person dresses to create a very positive good impression, always follow these:
.
on time . Be yourself and stay safe
.
Show yourself appropriately
. Always smiling
. Polite and caring
. Positive
Positive body language
When meeting someone for the first time, remember not only to speak positively, but your language bodily must also be positive. There are some tips on positive body language, for example:
.
Avoid your pockets. Taking hands out of pockets Putting hands in pockets shows that we are uncomfortable and lack self-confidence. Keeping your hands open shows confidence and shows that people have nothing to hide.
. Don’t move Moving is a sure sign of nervousness. A person who cannot stay still is a worried, tense and unconfident person.
Keep your movements calm and controlled.
. Keep your eyes forward. It shows that you are interested in connecting with others.
.
Standing with your shoulders back can build confidence.
. Take a big step. It makes you look determined, projecting a personal calm and confidence.
.
A firm handshake Hold someone’s hand firmly and confidently, without having your palm full of dead fish. Firmness adds warmth and enthusiasm to a handshake. But make sure you don’t hold your hand, or hold your hand too long.
. Don’t cross your arms when meeting other people. It is a protective posture.
Show your appreciation with touch.
Personal hygiene
What is personal hygiene?
Personal hygiene is a set of practices that must be followed to protect personal health. Maintaining a high level of personal hygiene will help improve self-esteem while minimizing the risk of infection. Poor personal hygiene can have a major impact on job search success or chances for advancement.